Job Openings at the Embassy

VACANCY ANNOUNCEMENT

Announcement Number: BISSAU-2023-002
Hiring Agency: Bissau US Liaison Office
Position Title: Public Engagement Assistant
Open Period: 12/21/2023 – 01/04/2024
Vacancy Time Zone: GMT
Series/Grade: LE -6510/ 9
Salary: 19,458,544
Work Schedule: Full-time – (40 hours/week)
Promotion Potential: LE-9
Duty Location: Bissau
Telework Eligible: No
For More Info: bissau-recruitment@groups.state.gov.
Hiring Path: Open to the public
Security Clearance Required: Public Trust – Background Investigation
Appointment Type: Permanent
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

U.S. Embassy Dakar’s U.S. Liaison Office in Guinea-Bissau is seeking eligible and qualified applicants for the position of Public Engagement Assistant.

Candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Relocation Expenses Reimbursed: No

Duties

The Public Engagement Coordinator (Guinea-Bissau) works under the direct supervision of the Strategic Public Engagement Specialist (SPES) or Public Affairs Officer (PAO) designee in Dakar and is the Locally Employed (LE) Staff strategist and advisor responsible for Public Diplomacy (PD) engagements with Emerging Voices (EV), Press and Media (PM), and Established Opinion Leaders (EOL) audience sectors in Guinea-Bissau.  The incumbent plans, implements, and evaluates PD strategies, programs, and activities to educate and inform target audiences and increase public support for U.S. policies.  In close coordination with the PD Section at Embassy Dakar, the Guinea-Bissau Liaison Office, and the broader Mission, manages the education outreach, academic advising, experiential learning, and exchange and alumni programs to ensure PD tools and resources are effective in advancing Mission goals among priority audiences in Guinea-Bissau.  Arranges interviews, press conferences, and media events for Mission officers.  Coordinates content and delivery channels (traditional and digital) to engage key audiences; builds and maintains post flagship digital properties (social media, website content), in coordination with the PD Section at Embassy Dakar

Qualifications and Evaluations

Requirements:

EXPERIENCE: Four (4) years of experience in public engagement, communications, market research, polling, or project management is required.

EDUCATION: A university degree in Communications, Education, Marketing, Sociology, or International Relations is required.

LANGUAGE: Level 4 (Fluent) Speaking/Reading/Writing English is required.  Level 4 (Fluent) Speaking/Reading/Writing Portuguese is required.   (This may be tested.)

SKILLS AND ABILITIES:

Analytic Skills:  Must have strong analytic skills and the ability to conceptualize how best to use PD tools to move Bissau-Guinean attitudes in positive ways.  Must be able to advise Mission officers of opportunities to promote Mission objectives; identify, analyze, predict, and assess audience attitudes; evaluate the impact of projects and modify approaches for greatest outcomes.  Must be able to perceive the emergence of new influencers and adjust operations and programming accordingly.  Must have strong analytic skills to identify target audiences, understand their cultural sensitivities and preferences, and to identify the best strategic content, format, and delivery means to influence them in support of U.S. policy objectives.  Must be able to perceive the emergence of new influencers and preferences in consumption of information to analyze the impact of evolving content formats and delivery channels, and lead interagency analysis to modify approaches for enhanced outcomes.

Communication and Interpersonal Skills:  Must have excellent customer relations, interpersonal, and cross-cultural communication skills, and be able to identify and engage key figures critical to shaping local public opinion.  Must have excellent written and oral communication skills, including public speaking, interviewing for evaluation purposes, and writing reports and material for publication.  Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures.  Must be able to brief on a variety of issues and interpret between English and Portuguese for public programs.  Must be able to brief on Bissau-Guinean communication patterns and trends in digital tools and channels.  Must be able to interpret between English and Portuguese for public programs.

Management Skills:  Strong project management skills are required, including the ability to organize, run, and present projects such as workshops, seminars, and camps.  Must be able to negotiate agreements with partner institutions and manage their fulfillment. Strong organizational skills are required to manage multiple engagement platforms at the same time, and actively engage with the public simultaneously on those platforms; incorporate strategic content from all post offices and agencies; and identify and resolve, or seek assistance in resolving, problems associated with online content and engagement.

Technical Skills:  Good keyboarding and data entry skills, and excellent familiarity with electronic discovery tools, in particular the Internet, and standard information retrieval practices and procedures are required.  Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, graphic design and photo editing software, data visualization tools, and PD-specific software, databases, and reporting tools is required.  Detailed knowledge of and ability to use social media and mobile platforms, photo and video sharing sites, and basic photo and video skills are all required.  Must be fully adept at using audience analysis and analytic tools (i.e., Hootsuite, Google, and others).  Must have good numerical skills to develop and manage project and grant budgets; must be able to develop descriptive statistical analysis of target audience composition and measure the impact of activities and initiatives.

JOB KNOWLEDGE:

Detailed knowledge of U.S. foreign policy objectives and American interests in Guinea-Bissau is required.  Good understanding of U.S. historical, political, economic, and cultural forces that shape U.S. foreign policy is required.  Detailed knowledge of the cultural, academic, and media landscapes, and the traditional and digital communication preferences of PD target audiences in Guinea-Bissau, is required.  Comprehensive knowledge and understanding of regional, demographic, ethnic, socioeconomic, cultural, and linguistic factors and the influence of religious, cultural, and educational institutions in shaping attitudes is required.  Knowledge of commercial marketing techniques, market (audience) analysis and analytics, and customer service is required.  Knowledge of trends in experiential learning and audience engagement, and an understanding of how to identify engagement opportunities and leverage them within the societal norms of that community, are required.  Must have strong online communications and analysis skills to identify and exploit engagement opportunities.  Must understand management of digital properties and online communities, including marketing and/or advocacy campaigns.  Knowledge of trends in regional and international communications patterns and how they affect Guinea-Bissau’s communications landscape is required.  Must have detailed knowledge of all sources of USG strategic content, including DOS guidance, functional and regional bureau digital materials, post multimedia content (e.g., ambassadorial and other speeches; public events),  and sources of reliable third-party content related to foreign policy goals.  Detailed knowledge of PD engagement tools; related policies and procedures for each; and knowledge of multiple PD resource streams and regulations are all required.  Must have general knowledge of project management, including defining project objectives, outcomes, and assessment methods.

General knowledge of PD operations to include financial management, human resources, procurement regulations, grants policies and procedures, travel, IT, ICASS cost-sharing policies and procedures, and other administrative procedures and regulations, is required.  Detailed knowledge of USG grant regulations, public-private partnerships, and fundraising guidelines is required.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.  

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Dakar, Senegal may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active-duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

 How to Apply:

Please send your application at: Bissau-Recruitment@groups.state.gov before January 4, 2024midnight GMT.

Required Documents:

Please provide the required documentation listed below:

University Degree

Resume (CV)

SF-50 (if applicable)

DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

Copy of orders/assignment Notification (if applicable)

Residency/ work permit (if applicable)

All Resumes must be in English.

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Liaison Office, Guinea Bissau.